Each product sold by Bottero Ski s.r.l. to a "consumer" buyer is assisted by the legal guarantee on consumer goods, which covers conformity defects that occur within 24 months from the date of delivery of the goods.
The Consumer Code (Legislative Decree No. 206/2005) in Art. Regulation (128)135 requires the seller to ensure that consumers comply with the characteristics and qualities offered. The seller is therefore responsible for the conformity defects that exist at the time of delivery of the goods for all products sold in its stores.
The lack of conformity exists when the product:
The Legal Guarantee protects only the "consumer", that is, the natural person who, having purchased a product, acts for purposes unrelated to the entrepreneurial, commercial, artisanal or professional activity that may be carried out and therefore does not apply to products purchased with invoice and VAT by professionals and companies.
The legal guarantee has a duration of 2 years from the date of delivery of the goods, regardless of the existence of other possible guarantees issued by the manufacturer and the duration of the same.
The lack of conformity covered by the legal guarantee that occurs within this period must still be reported by the consumer within 2 months from the date of discovery of the defect.
Unless proven otherwise, it is assumed that conformity defects occurting within 6 months of delivery of the goods already existed on that date unless such a hypothesis is incompatible with the nature of the good or the nature of the lack of conformity.
In the event of a lack of conformity duly reported within the time limits, the consumer shall be entitled to the restoration by the seller, without charge, of the conformity of the goods by repair or replacement, or to an adequate reduction in the price or termination of the contract.
In particular, the consumer is entitled to:
The consumer can assert his rights in the field of legal guarantee of conformity by contacting the seller of the property – i.e. Bottero Ski S.r.l..
In addition to the Legal Guarantee of Conformity to which the seller is directly bound, the asset can also be covered by a "conventional guarantee of the manufacturer", which is precisely the independent commitment of the same manufacturer, made to the customer, to replace, repair, or otherwise intervene on the good, if it does not correspond to the conditions set out in the warranty declaration.
The manufacturer's conventional warranty, whether paid or free, does not replace or limit the Legal Compliance Guarantee described above, so the customer can choose whether to use one or the other;
To receive warranty assistance on the products sold, you can contact Customer Service at +39 017192275.
If it turns out that the problem stems from a lack of conformity, a file will be opened in your name and you will be assigned a code for the free repair or replacement under warranty of the defective product.