Conditions of sale

Jurisdiction and applicable law

The sales contract between the Customer and Bottero Ski srl is concluded in Italy and regulated by Italian law.

For the resolution of civil and criminal disputes arising from the conclusion of this distance selling contract, the provisions of Legislative Decree 206/05 are adopted, according to which the jurisdiction of the court of the consumer's place of residence or domicile.

Right of withdrawal

In accordance with Art. 5 DLgs. No. 206/05, if the customer is a consumer (i.e. a natural person who buys the goods for purposes not related to his professional activity, or does not make the purchase indicating in the order form a reference of VAT number), he is entitled to withdraw from the purchase contract for any reason, without any penalty and without prejudice to the following point, within 14 (fourteen) days from receipt of the order.

rhesus

If you are not satisfied with the purchased product, if it does not conform to the presentation on the site or is defective, you can do so in the following ways:

  • Request return authorization with a single click of your site account page www.botteroski.com
  • By email to assistenza@botteroski.com
  • By insured mail addressed to Bottero Ski srl Via Genova 40 12015 Limone Piemonte (CN) ITALY

To make the product you must have kept the original packaging intact and have not cut or broken any packaging plastics and labels. If these points are not respected, we cannot accept the return.

- It is not possible to make skis with mounted bindings and custom items.

- It is not possible to make face masks, for obvious reasons of hygiene and safety in relation to the COVID19 pandemic

Once the authorization has been confirmed, you will receive the pre-filled form to be affixed to the packaging and the conditions of collection by our courier.

In case of defect or non-compliant product, the transport costs are entirely borne by Bottero ski. Otherwise, they will not be refunded.

Shipments to assigned port or without the reference of our company will not be accepted. authorization

repayment

After receiving the return, our warehouse will carry out all checks to verify that the procedure and conditions have been complied with. The Customer will then receive an email confirming the refund.

Our bank will credit by credit card or PayPal the full amount of the returned goods within 14 (fourteen) working days from the day the package arrives at our headquarters.

For security reasons we are not allowed to refund to a different account.

Credit card: Our bank will make the refund within 14 working days of receipt of the returned goods. The time it takes to view the amount again may vary and it can take up to 30 days, this depends on the credit times of your bank.

PayPal: the refund will be made within 14 working days of receipt of the returned goods on the Customer's Personal Account.

Cash on delivery: the bank will make the refund within 14 working days of receipt of the goods returned to the bank account of the Customer who made the payment.

Product information

Botteroski.com pays particular attention to the online publication of information on the essential characteristics of products by means of technical data sheets drawn up by its partners and/or suppliers and by means of illustrative photographs of the products, within the limits of the technique and in compliance with the best market standards.

availability

Botteroski.com makes every effort to ensure that the availability of the products on the site is always up to date. However, in the remote event that a product listed as available is instead exhausted, the Customer will be promptly notified by e-mail or telephone, so that he can decide whether to wait for the product to be available again, or cancel the order placed in whole or in part, eliminating from the order the products no longer available in stock.

How to deliver

Products purchased on botteroski.com can be delivered throughout Europe.

The order will be delivered to the address indicated at the time of the order.

The expected delivery times for Italy are determined by the following 2 elements:

  1. the payment management time: (24 hours if payment is made by credit card, up to 7 working days if payment is made by advance bank transfer);
  2. the timing depends on the shipping warehouse and the delivery station: the products leave every day and delivery takes place in times ranging from one to three days (excluding holidays). In special cases of so-called "disadvantaged" localities and islands, one or two days must be added to the previous timetable.

Shipping costs

Transport in Italy (including islands) is ALWAYS FREE for purchases over 50,00 Euros. In case of shipments to Italy (including islands) of purchases for amounts less than 50.00 euros, the rate of € 5.90 per shipment is applied. The cost of shipping in Europe (EU) is 15.00 euros, with the exception of Spain and Portugal for which the costs are 18 euros, Slovenia, Poland, Croatia, Hungary, Romania, Bulgaria, Greece, Monaco Euro, United Kingdom 35.

Payment security

It is possible to pay for purchases on botteroski.com using the following types of credit card: Visa, Visa Electron, Mastercard, Aura Card, PostePay.

In order to ensure maximum security in payments, credit card payments take place on banca sella's Gestpay platform.

It is also possible to pay with PayPal. Registration for PayPal free of charge and its use does not incur any costs. PayPal allows you to send secure payments (all transactions are encrypted and are monitored 24/7) with a simple click, and without sharing your financial data with merchants. Thanks to this choice, the data relating to the Customer's Credit Card remains exclusively known to PayPal and are not transmitted to botteroski.com nor to third parties.

It is also known that, in the event that botteroski.com suspected fraud inherent in a specific payment, the specific payment may be cancelled without notice.

Issuance of tax documents

Botteroski.com always issues an invoice that is sent by email to the address reported by the Customer at the time of registration on the site.

guarantee

All goods sold by botteroski.com benefit from the manufacturer's official warranty, the extent and duration of which vary depending on the product and brand.

Manufacturers' guarantees on products sold by botteroski.com do not cover:

  • non-compliant use of the products (customers should carefully consult the instruction manual attached to the product),
  • failures (and consequences resulting from them) due to the intervention of an unauthorized repairer,
  • breakdowns (and their consequences) due to external causes (e.g. accidents, lightning, voltage changes, falls, etc.)

In any case, botteroski.com cannot be held responsible for any refusal by the manufacturer to apply the warranty in the cases listed above.

If the user signals a defect, the product must be returned at the user's expense in order to be able to check on site or at the distributor or manufacturer. If the defect is confirmed, the replacement or accreditation will follow, otherwise the product will be available to the user for collection or will be shipped at the user's expense.

Price transparency

All prices are VAT including 22%.

Information on the processing of personal data and consent of the data subject

The complete information can be viewed by clicking here

copyright

The entire content of the botteroski.com Site (including, but not limited to illustrations, texts, descriptions, logos, images) is the property of Bottero Ski srl and/or its business partners. Any reproduction, partial or total, of the content of the site, by means of any process and on any medium, must be explicitly authorized in writing by botteroski.com.

Botteroski.com cannot under any circumstances be held responsible for the violation by one or more users of the rights held by third parties and perpetrated by reason of their activities on the Site.

Comments, judgments, criticisms, ratings and communications

All opinions, judgments, criticisms, and customer ratings sent to botteroski.com are supervised and moderated by the marketing department of botteroski.com. In the event that such communications are contrary to the laws or morality (abusive advertising, defamation, insults, improper comments...) botteroski.com reserves the right to refuse or change the opinion in question and, in cases where this is deemed necessary for the protection of botteroski.com's rights, to forward such communications to the competent authorities.

conditions

The conditions contained in this document may be modified by Bottero Ski srl without any prior notice and will be valid from the date of publication on the website botteroski.com